Privacy Policy

Introduction

Lion City Expeditions ("we," "us," or "our") is a curated travel experience brand operated by Cactus Equity Group, LLC, based in Scottsdale, Arizona. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lioncityexpeditions.com or participate in one of our travel expeditions.

By using our website or booking an expedition, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or provide personal information.

Information We Collect

Waitlist and Booking Information

When you join our waitlist or book an expedition, we collect:

• Full legal name
• Email address
• Phone number
• Mailing address

Traveler Information

For confirmed travelers, we collect additional information necessary to arrange your expedition:

• Passport details (name as it appears on passport, passport number, expiration date, country of issuance)
• Date of birth
• Emergency contact information
• Dietary restrictions and food allergies
• Medical conditions or physical limitations relevant to travel
• Travel insurance policy details
• Airline loyalty program numbers (if applicable)
• Hotel loyalty program numbers (if applicable)
• Seat and room preferences

Payment Information

We collect payment information necessary to process your expedition booking. Payment processing is handled by secure third-party payment processors. We do not store complete credit card numbers on our servers.

Website Usage Data

We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to improve our website and understand how visitors interact with our content.

How We Use Your Information

We use the information we collect to:

• Process waitlist signups and communicate departure dates
• Book flights, hotel accommodations, and ground transportation
• Arrange guided tours, attraction admissions, and dining reservations
• Communicate pre-trip logistics, packing guides, and travel documents
• Address dietary restrictions and accessibility needs during the expedition
• Contact emergency contacts in the event of a travel emergency
• Process payments and issue receipts
• Improve our website and expedition offerings
• Send expedition-related updates and future departure announcements (with your consent)

How We Share Your Information

We share your information only as necessary to deliver your expedition experience:

• Airlines: Passenger name, passport details, and loyalty numbers as required for flight bookings
• Hotels: Guest name, room preferences, dietary restrictions, and loyalty numbers for accommodation reservations
• Local Guides and Tour Operators: First name, dietary restrictions, and relevant health information to ensure a safe and accommodating experience
• Ground Transportation Providers: Name and flight details for airport transfers
• Payment Processors: Payment information necessary to complete transactions
• Travel Insurance Providers: As required to verify coverage or process claims

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Waitlist data: Retained until you request removal or for up to 3 years from the date of signup
• Traveler data: Retained for 7 years after your expedition for tax, legal, and insurance purposes
• Payment records: Retained as required by applicable tax and financial regulations
• Website usage data: Retained for up to 2 years

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive traveler data such as passport numbers is stored using encryption and access-restricted systems. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of future marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us through our website at lioncityexpeditions.com.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and expeditions are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us through our website at lioncityexpeditions.com.

Lion City Expeditions is operated by Cactus Equity Group, LLC, Scottsdale, Arizona.